RETURN POLICY

Our Customer-Friendly Return Policy

We want you to be completely thrilled with your purchase! We've crafted a generous and flexible return policy to give you peace of mind, especially with bigger items like paddleboards.

Return Window

You have 60 days from the date of delivery to return most items. Plenty of time to decide if it's perfect for you!

What Can Be Returned?

  • Items must be unused, in the same condition as received, and in original packaging where possible.
  • Sale and discounted items are fully eligible for returns—just like regular-priced ones.
  • We'll accept returns for almost any reason, including if you simply change your mind.

Refunds & Store Credit Options

Once we receive and inspect your return, we'll email you right away to confirm and process it quickly.

You can choose:

  • A full refund to your original payment method (usually processed within 3-7 business days).
  • Store credit for the full amount (processed instantly—no waiting for banks!).

Defective, damaged, or wrong items? We'll give you a full refund (including original shipping costs if applicable) and cover your return shipping costs—no hassle.

Exchanges

Need a different size, color, or a replacement for a defective item? Just email us! We'll arrange a replacement quickly and cover return shipping for faulty items.

How to Start a Return

It's easy:

  1. Email us at supmojo@bigpond.com within 60 days—we'll respond promptly with return instructions and the address.
  2. Pack your item securely (original packaging appreciated, but not required for defective items).
  3. You'll be responsible for return shipping costs on change-of-mind returns. We strongly recommend using a trackable and insured service, especially for larger or valuable items.
  4. For defective or incorrect items, we'll provide guidance on reimbursement or arrange the best option for you.

When Will I Get My Refund?

Refunds are processed within a few days of receiving your item. It may take up to 10 business days to appear in your account, depending on your bank or card provider.

Refund delayed?

  • Check your account or statement first.
  • Contact your bank or card issuer—they sometimes need extra time.
  • Still not there? Reply to our email and we'll help sort it out!

Thank you for shopping with us! We're a small business passionate about getting you on the water, and we truly appreciate your support. If anything isn't quite right, we're here to make it right. 😊